We do our best to ship orders placed before 10am EST the same day, Monday through Friday. Depending on order volume and day-to-day operations we may not meet this goal, for which we apologize. We have real time inventory - if you can successfully place the order, then the items you chose are available.
Due to order volume we cannot combine multiple orders into a single shipment. We also cannot add or remove items from an order - the only option is to cancel it and place a new one.
Orders with a value over $200 may ship with signature confirmation. If you are not present on the first delivery attempt, a notice will be left that can be signed and marked to allow the package to be left on the next delivery day, or you can take the notice to your post office to pick it up.
Please pay special attention to the Warranty and Returns information below as it pertains to third party products that we offer, such as those made by Surefire, Streamlight and Gear Sector.
Customer satisfaction is the cornerstone of our company. We want you to be 100% satisfied and feel secure about your purchase from Arisaka, so our warranty and return policies are simple and unrestricted.
All Arisaka products include a lifetime warranty. If a part is broken, smashed, destroyed, or defective, we will replace it. If for some reason we no longer make that exact part, we will contact you and let you select something comparable. We also do not care who originally purchased the part. If it's in your hands, then it's your warranty.
Please email firstname.lastname@example.org or use our contact form to let us know that you need an RMA for warranty work. When you ship us the item be sure to write the RMA number on the outside of the box and include your contact information so we can look up the order and process it in a timely manner. Please be sure to record the tracking number for the package to verify it arrives. If you have the time, we would also like to know what happened to cause the part to fail. This feedback will help us make better products for you.
Products that we carry that are made by another manufacturer, such as Modlite, Surefire or Streamlight, are subject to their warranty and service policies.
If for any reason you are disappointed with your Arisaka product you may return it within 30 days. You are responsible for return shipping costs. Additionally, the original shipping cost will be deducted from the refund (this includes "free" shipping as well - we still paid for postage to mail it to you).
If you decide to return something, please email email@example.com with your order number and then we will issue you an RMA. When you ship us a return be sure to write the RMA number on the outside of the box and include your contact information or a copy of the original packing slip so we can look up the order and process the return in a timely manner. It may take up to three weeks after we have received your RMA to process it.
Products that Arisaka does not manufacture, such as those made by B.E. Meyers, Modlite, Surefire, Streamlight or any other brands, are subject to a 15% restocking fee.
If you send us a counterfeit item in an attempt to extract a refund for the genuine item we shipped you, it will be destroyed and no refund will be issued.